UNIQLO, a global leader in the apparel industry, is championing workplace inclusivity in Malaysia through its partnership with Early Autism Project (EAP) Malaysia. This collaboration aims to provide its workforce with the tools and training necessary to better understand and support individuals with disabilities.
EAP Malaysia is known for its customized behavioral therapy programs for individuals with autism, utilizing the Applied Behavior Analysis (ABA) approach. Since December, EAP has been offering specialized training to UNIQLO Malaysia’s staff, equipping them with skills to create a more inclusive environment for both colleagues and customers.
Evelyn Tan, Director of Legal and Sustainability at UNIQLO, spoke to TRP about the initiative and how it will positively impact the disabled community.
Training for Store Managers
Tan explained that one of the primary objectives of the partnership is to ensure store managers are trained to interact effectively with individuals with disabilities.
“We believe that investing in our employees’ skills fosters a culture of inclusivity that benefits everyone—our workforce and our customers alike,” she said. UNIQLO sees this initiative as a stepping stone toward setting new standards for accessibility in the retail sector.
Currently, UNIQLO Malaysia employs 27 individuals with disabilities across 27 stores nationwide, and the company is eager to expand this number as it grows.
Empowering Employees with EAP Training
The training provided by EAP focuses on raising awareness and equipping employees with practical strategies to engage empathetically with individuals with disabilities.
“Our employees gain confidence through this program, learning how to adapt to different situations and meet customers’ unique needs,” Tan said.
Jochebed Isaacs, Director of EAP Malaysia, noted that the training covers critical areas such as effective communication, accessibility considerations, and creating a supportive work environment.
Enhancing Store Accessibility
UNIQLO has also taken steps to improve the physical accessibility of its stores. For instance, the Damansara Avenue Square outlet features facilities like universal fitting rooms, wheelchair-accessible areas, and designated parking for individuals with disabilities.
However, Tan emphasized that inclusivity isn’t limited to physical features. “It’s about fostering a culture where respect and support are at the core of everything we do,” she said.
Flexible and Inclusive Hiring
UNIQLO Malaysia’s approach to hiring individuals with disabilities is flexible and accommodating. The company focuses on matching roles to individuals based on their abilities and provides reasonable adjustments to ensure their success.
Tan highlighted that employees with disabilities receive the same pay, benefits, and career advancement opportunities as other team members. Additionally, the company offers personalized support, including job coaches, to help employees thrive in their roles.
Expanding Partnerships for Greater Impact
Understanding the challenges faced by individuals on the autism spectrum, UNIQLO Malaysia has also partnered with Enabling Academy (EA), an initiative by Gamuda Berhad. EA helps adults with autism transition into employment.
Through this partnership, UNIQLO runs a Retail Training Course that combines classroom instruction with in-store experience. Employees with disabilities lead the program, sharing their insights and real-world experiences with trainees.
Many EA graduates have successfully joined UNIQLO, and the company is committed to continuing these programs. Tan also expressed interest in collaborating with other organizations to further expand opportunities for individuals with disabilities.
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